Paid features may be provided as points (digital goods). Because points are available immediately after payment, refund eligibility may vary depending on usage.
- No points used and a payment error/duplicate charge is confirmed
- A payment incident such as a duplicate charge is confirmed
- If some points were used, remaining points may be refundable.
- Eligibility and calculation may vary by payment method/provider.
- Points were used and the service was delivered
- Fraudulent use/terms violations are confirmed
Please contact us. Include payment time/amount, and if possible, a receipt or payment screenshot to speed up processing.